Frequently Asked Questions (FAQs)

1. What is the shelf life?
Peppercorns have a shelf life of three years, expiration can be found on all packaing.
2. How to I grind or crush peppercorns?
You can use a traditional Mortal and Pestle or a pepper mill.
3. Where can I find your products?
Le Urban Eco Park
Soon Heng Bak Kut The (The Bridge)
1. What are the shipping charges?
Free Delivery in Singapore min. purchase 100SGD.
10SGD for purchases below 100 SGD
For overseas, please email enquiry.
2. When will I receive my items?
2 days shipping local.
3. Do you ship overseas?
For Cambodia, please contact Chhay for local delivery (
For the rest of the world, please email us and we will get back to you within 24hours.
1. How do I pay for my purchase?
You may pay though Paypal, which accepts most major credit cards.
Please contact us for any alternative payment methods.
Cancellations / Refund / Exchanges
1. Can I change or cancel my order?
Once your transaction is completed and payment is made, your order cannot be changed nor cancelled.
2. What is your return policy?
Items purchased cannot be exchanged, returned, or refunded, unless the item has been delivered in a damaged condition and rejected upon delivery.